Exchange & Refund Policy

Exchange
We accept exchange within 48hrs only on the following terms;
1. If item(s) purchased is damaged on delivery.
2. If the wrong item(s) was delivered and has NOT been opened.
3. All our products are sold sealed and are to be returned as it is. Items returned with broken seal won't be entitled for an exchange.

Refunds (if applicable)
We ONLY offer refunds if the item ordered runs out of stock and can't be exchanged within 7 days. Once your return is received and inspected and can't be exchanged within 7 days, we will send you an email or message to notify you of a refund.

Shipping
Kindly get the correct location to return your items to before sending it across. You can reach us on Instagram @focallure.ng or WhatsApp on +2347035285108.

If you are returning an item for exchange from outside Lagos, we request you use a courier service that offers a tracking number.