FAQ

Thanks for your interest in our products. 

Kindly find below answers to questions frequently asked by potential customers like you. We hope you find answer(s) to your question.

If you have other questions not answered below, kindly reach us by any of the means listed on Q:11

F.A.Q

Q: Is Focallure Makeup a Nigerian brand

Ans: Focallure Makeup is an international makeup brand with major factories in China and USA. They are sold and used in top tier countries like United states, United Kingdom, Spain, Germany, France and in countries like Dubai, Costa Rica, Ghana, South Africa, Nigeria amongst other.

Q: What types of makeup do you sell?

Ans: We sell everything you need for a complete makeup do from primer to foundations, concealers, loose powder, brows pencil, pressed powder, lipsticks, eyeshadow palettes amongst others.

Q: Where is your store located

Ans: We operate an online store for now and do not have a walk-in store at this time. Signup to our newsletter to be informed on our physical store launch.

Q: How much does delivery cost and how soon will I get my item(s) if I order?

  • We offer same day delivery in Lagos for just 1000 naira
  • 48hrs delivery to south western states for just 1700 naira
  • 48hrs delivery to south eastern, south south and north central states for just 2100 naira.
  • 3 to 5 working days to northern states for just 3500 naira.

Q: Can I pay on delivery?

Ans: We offer cash on delivery payment option only in Lagos, Nigeria.

Q: What forms of payment do you accept?

Ans: We accept all major credit and debit cards, cash on delivery (Lagos only) and bank deposit/mobile transfer.

Q: Why is my card being declined?

Ans: We're not sure. If all the information you entered are correct, confirm you have sufficient funds in your account and good network. If that does not help, you can use other payment option like cash on delivery (if you are in Lagos) or bank deposit or mobile transfer.

Q: Will I be able to track my order when I buy?

Ans: Yes! We provide a tracking number for deliveries outside Lagos which will be sent to via email, text or means you contacted us with.

Q: I love your products and will like to buy in wholesale and resell. What do I do?

Ans: We appreciate your interest in becoming a retailer and can’t wait to work with you. Do send us a message or give us a call through the means listed below.

Q: What is your Exchange/Refund Policy?

Ans: Kindly click here for our Exchange/Refund policy.

Q: I will like to ask some other questions before ordering, what do I do

Ans: You can ask us whatever question you have through the following means;

  1. On WhatsApp - +2347035285108
  2. On Instagram - @focallure.ng
  3. On call - +2348151194445 or +2347035285108